Butterfly Plastic

FAQ

Got questions? We’ve got answers.


1. General Information


  • What does Butterfly Plastic do?

    Butterfly Plastic specializes in manufacturing high-quality plastic products, ranging from household items to industrial solutions like plastic pallets and crates.

  • Where are you located?

    We are based in Perak, Malaysia. Operating a residential factory with state-of-the-art facilities.

  • Do you deliver overseas?

    Yes, we deliver our products to customers all around the world. Please contact our sales team for more details and arrangements.


2. Products


  • What types of products do you manufacture?

    Our product range includes plastic pallets, crates, household items (like pails and basins), and industrial solutions for logistics, agriculture, and more.

  • Can you produce customized products?

    Yes, we offer OEM services, especially for industrial clients. However, custom orders require specific minimum order quantities due to the complexity of the production process.

  • Are your products recyclable?

    Yes, our products are made using recyclable materials and are designed with sustainability in mind.


3. Ordering and Delivery


  • What is the minimum order quantity (MOQ)?

    The MOQ depends on the product. For custom products, the MOQ is higher due to mold creation and material preparation.

  • How long does it take to process an order?

    For standard products, orders are typically processed within a week. Custom products may take 3-5 months, depending on the complexity and mold requirements.

  • How are products packaged for delivery?

    Products are securely packaged using stretch wrap, and there are no extra charges for packaging.


4. Customization and Services


  • Can you add logos or branding to your products?

    Yes, we offer custom printing services for logos on our products. This requires additional preparation and costs.

  • Do you provide consulting for product design?

    Absolutely! Our team can collaborate with you to develop tailored solutions based on your requirements.


5. Support and Maintenance


  • What should I do if a product is damaged during delivery?

    Please contact us immediately with photos of the damaged product, and we will assist you in resolving the issue.

  • Do you offer after-sales support?

    Yes, we provide guidance on product usage and are happy to address any concerns or inquiries about our products.


6. Technology and Innovation


  • What is RFID technology in your products?

    We use RFID tags in our pallets and crates to improve traceability and inventory management for our clients.

  • Do you have eco-friendly products?

    Yes, we focus on producing durable, reusable, and recyclable products to promote sustainability.

Still have question? Contact us here.

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